We use this symbol to notify when a service has a new timetable, route or timetable adjustment starting soon. This symbol indicates a timetable or service change. We use this symbol when buses have to change a section of their route usually due to road works, constructions works, special events or accidents. What do the symbols on the detours and updates page mean? Metro assess the amount of disruption and length of disruption before issuing notices online this means that some small disruptions may not be notified. While we aim to keep you updated on all disruptions, it is not always possible. If this happens, we notify online as soon as possible and also update as further information comes to hand. Sometimes we will receive information very close to or once a change has occurred. In order to notify you as soon as possible, we rely on those organisations to tell us of changes. Once notified, we work out which services are affected and the best way for buses to travel around the disruption. Metro works with many agencies whose work may affect buses. Planned changes are received through our wider team at Environment Canterbury Regional Council and we strive to notify, where possible, on the website at least two weeks in advance of any timetable change or services starting or ending. ![]() Immediate detours (not notified by the above) are received through the team monitoring buses at the Bus Interchange and in some instances the Police (e.g.Planned detours are received from the Christchurch City Council, SCIRT or the contractor responsible for the road works.Metro receives information from a number of sources: Where does the detour information come from? We update and notify of changes and disruptions as soon as possible throughout the day however out of business hours we can only update and notify of major disruptions. Metro looks after the notification of all service updates and detours. How often does Metro update detours and services changes? There are many reasons why services may have disruptions, just a few of them are: We recommend that if the bike or tricycle cannot be stowed safely onboard the bus in a seat or a storage rack, then you do not try to take it on the bus. If the driver thinks it could be dangerous, they have the right to refuse to let you come onboard. This is because they can become dangerous to other passengers if the bus has to do an emergency stop. It is the driver’s decision at the time of boarding whether the bike or tricycle can go onboard or not. Can I take a child’s bike or tricycle inside the bus? If your scooter does not fold up, we recommend you do not take it on the bus. This is because scooters that do not fold up can become projectiles and dangerous to other passengers if the bus has to do an emergency stop. If your scooter does not fold up, it is the driver's decision at the time of boarding whether it can go onboard or not. You need to make sure it is folded up while onboard and stowed next to you on a seat, under a seat or in a storage rack. If your scooter folds up then you can take it onboard the bus. Learn more about the national ticketing project. The new solution will make travelling on buses and ferries easier for customers who will be able to simply wave their digital wallet, wearables, or bank-issued debit and credit cards against the reader when boarding and alighting services. If you're interested, you can learn more about Metrocards.Įnvironment Canterbury is part of a national project to deliver a new national ticketing system. Metrocards paired with an online account also open up the option for customers to do both manual and auto–top-ups online using a credit or debit card. Metrocards also enable a much quicker and contactless transaction. For safety reasons, we keep limited cash float levels on buses and request that customers avoid paying with $20 notes or higher.Ĭustomers may also want to consider a Metrocard, as it will save you at least 25% compared to a cash fare on all Metro services, and only costs $5 to purchase. ![]() Can I transport a gas bottle on the bus?Ĭurrently eftpos payment is not available onboard any of our buses, but you can absolutely pay using cash.What do I do if I see someone etching windows or damaging the bus?. ![]()
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